Team: Candidate experience Team @ Wellness HQ

Stakeholders: Internal- CEO, Sales Manager, Talent Acquisition Team, Design Team, Strategic Partnerships Manager.

Audience- Contractors, Corporate clients.

Problem: The onboarding takes too long to complete, standard operating procedures are outdated or non-existent, and no consistent workflow tools exist.

Goal: Improve the onboarding and internal workflow processes to help new hires ramp up faster and decrease employee churn.

Stakeholder Discovery

👩🏽 Strategic Partnerships Manager – wants a smoother onboarding process and better visibility of contractor feedback.

• How can we simplify the onboarding process?
• How many contractors churn due to the onboarding process?
• How can we utilize technological tools effectively to streamline the onboarding services?

👩🏿 Talent Acquisition Specialists (TAS) team– manually send information and reminders to new hires, and need automation in place to scale the contractor pool.

• What part(s) of the onboarding process can we automate?
• Are training issues in the first 30 days due to missed opportunities when onboarding?

🧑🏽 The CEO– wants the contractors to follow a consistent process and have consistent and predictable metrics.

• Completion rate
• Onboarding time to completion
• A contractor feedback score
• The number of support tickets generated from the onboarding process

👩🏽 Sales Manager – Believes there is a correlation between training issues during onboarding and client feedback.